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Toronto, ON

BGO

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Toronto, ON

Residential Property Manager

Toronto, Ontario (view on map)

Posted 15 days ago

Job Description

Who We Are: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bentallgreenoak.com.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

What you will do:

• Oversee day to day management of the properties
• Ensure excellent resident relations through personal contact and excellent customer service
• Supervise, coach, mentor and develop staff providing clear and concise direction for overall objectives pertaining to BentallGreenOak’s “Our Foundation is Service” philosophy.
• Interact and effectively communicate directly with owner representatives on financial performance, property operations, staffing and resident relations
• Recommend rental policy for residential suites, guest suites, laundry facilities, roof top and other revenues
• Oversee monthly market surveys and have a thorough understanding of competition and current market conditions
• Responsible for building revenue and expenses including operating within an approved budget; analyzing monthly financial statements and preparation of monthly management reports and submitting accruals for year-end financials.
• Preparation of annual revenue, expense and capital budgets and reforecasting.
• Responsible for prudent purchasing practices in accordance with company policy and client agreements,
• Monitors collection of rental payments, undertakes arrears collection, negotiations, eviction proceedings, maintains liaison with lawyers, collection agencies etc. to ensure proper collection of account receivables
• Approve or decline resident applications based on background and credit checks. Approves completed lease documents for execution.
• Oversee the lease renewal process, approving renewal amounts within budget parameters, and approval of any non-renewal notices to be issued.
• In collaboration with the Technical Services team, makes recommendations and oversees execution of capital projects and preventative maintenance program for plant and equipment; develops and directs implementation of improvements; obtains prices, secures and monitors maintenance/service contracts to ensure cost effective operations; conducts inspections of the properties assigned.
• Ensure efficient operation, maintenance and repair of properties including compliance with government regulations, achievement of maintenance/life safety standards and sourcing cost effective ways to operate
• Supervise and/or develop appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to and emergency response procedures are regularly updated
• Embrace and pro-actively support BentallGreenOak’s culture of environmental sustainability, and corporate and social responsibility
• Complete consistent and regular property inspections to ensure high standard of operation and appearance at all times.
• Tendering, selecting and supervising service contracts in accordance with the BentallGreenOak Authorization and Commitment Control Policy.
• Responsible for knowledge of and adherence to the residential tenancy act in all jurisdictions of the portfolio.
• After hours availability in case of emergencies at the properties as a secondary responder.
• Other duties as required and assigned

Who you are:

• Experience - Minimum 5 years property management experience in residential portfolios
• Education - preference to post-secondary education in business or real estate. RPA or CPM designation will be considered an asset. Must have superior financial skills and possess a current valid driver license.
• Relationship/Leadership Skills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, residents and the public; able to partner with Clients to meet Client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals
• Organizational/Multi-Task Skills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing Client needs and deliver successful results within agreed upon timeframes; detail oriented
• Decision Making Skills – Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Computer Skills – Advanced knowledge of Word, Excel, Microsoft office, e-mail and working knowledge of Yardi accounting system beneficial.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners, and stakeholders/investors. Therefore, we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply to our career opportunities.

BGO is committed to equitable hiring practices, and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bentallgreenoak.com and include: Job posting number, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO(Canada) LP, however only those selected for an interview will be contacted.